Solstice Owl
17 Chancery Lane
London WC2A 1PL
United Kingdom
Phone: +442072428373
Email: info@solstice-owl.com
Privacy Policy
Last Updated: November 20, 2024
Our Commitment to Your Privacy
At Solstice Owl, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us using the details provided at the end of this document.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Subscribe to our newsletter or communications
- Request information about our services
- Engage with us through email or phone communications
This information may include your name, email address, phone number, company name, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on our site
- Referring website addresses
- Cookie data and similar tracking technologies
This information helps us understand how visitors use our website and improve our services.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Your consent for specific processing activities
- Necessity for the performance of a contract with you
- Compliance with legal obligations
- Legitimate interests pursued by us or a third party, where not overridden by your rights
How We Use Your Information
We use the information we collect or receive to:
- Provide and maintain our services: To deliver the services you request, respond to inquiries, and manage your relationship with us.
- Communicate with you: To send you information about our services, updates, and promotional materials (with your consent where required).
- Improve our website and services: To understand how users interact with our site and identify areas for enhancement.
- Analyze and optimize: To conduct data analysis, testing, and research to improve our offerings and user experience.
- Ensure security: To protect against fraudulent or illegal activity and maintain the security of our services.
- Comply with legal obligations: To fulfill our legal and regulatory requirements.
How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as hosting, analytics, email delivery, and customer service.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights or the safety of others.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
We do not sell your personal information to third parties for their marketing purposes.
How We Protect Your Information
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection practices
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Breach Notification
In the event of a data breach that may affect your personal information, we will notify you and relevant authorities in accordance with applicable data protection laws.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct inaccurate or incomplete personal information.
- Right to Erasure: You can request that we delete your personal information under certain circumstances.
- Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
- Right to Object: You can object to our processing of your personal information for certain purposes.
- Right to Restrict Processing: You can request that we limit the processing of your personal information in certain situations.
- Right to Withdraw Consent: Where we rely on consent to process your data, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided at the end of this document. We will respond to your request within the timeframe required by applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly and in accordance with applicable data protection laws.
Marketing Communications
If you have opted in to receive marketing communications from us, you can unsubscribe at any time by:
- Clicking the unsubscribe link in any marketing email we send
- Contacting us directly to request removal from our marketing lists
- Updating your communication preferences if you have an account with us
Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or our business relationship.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete the information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Solstice Owl
17 Chancery Lane
London WC2A 1PL
United Kingdom
Email: info@solstice-owl.com
Phone: +442072428373